Cash Recycle | Privacy Notice
This explains how and why we acquire and use your personal information in accordance with Regulation (EU) 2016/679, the **General Data Protection Regulation (GDPR)**.
---How we collect your information
We may collect information about you as part of your loan application and for the purposes of managing your loan agreement. We gather this from you, from public records, and from third parties with your consent. This includes your name, address, date of birth, contact details, employment information, credit record, and your agreement history.
---How we use your information
We use your information to communicate with you by telephone, email, SMS, or post using the contact details you have provided, to manage your account, and to prevent fraud and money laundering. We may use your data for the above purposes to fulfill our legitimate interest of managing our legal agreement with you and where otherwise required to comply with our legal and regulatory obligations and where permitted by the GDPR. If you do not provide us with your personal information, we will not be able to lend to you. We may also use your information for other purposes where you have consented to this.
---Sharing your information
We may share your information with third parties to which we transfer, charge, or assign your agreement or which provide services for us, as well as with law enforcement agencies or regulatory bodies where we are required to do so by law.
---Storing your information
We store your information within the **European Economic Area (EEA)**. If we transfer data outside the EEA, we will ensure that there is adequate protection in place to ensure the security of your data.
---How long we keep your information
We keep your information for as long as it is needed to manage your account and for a maximum of six years unless a longer period is required by law.
---Your rights
You have the right to:
- access the information we hold about you
- ask us to make any changes to your information to make sure it is accurate and up to date
- ask us to stop or limit our use of or to delete your information (we are not obliged to do this in relation to information we need as part of our contractual relationship)
- receive your information in a format that suits you
- transfer your information to a third party
Contact and complaints
If you have questions, want to exercise your rights, or make a complaint, please contact us. If we cannot resolve your complaint, you may contact the Financial Ombudsman Service at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 08000 234 567
You also have the right to complain to the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. www.ico.org.uk.
We may contact you by post, email, SMS, or telephone for the purposes of marketing our products and services; please tick the box in note 6 on your contract if you do not wish to receive such marketing.